Wendy Gravett´s profile

Reviews (2)

Travelex UK


Last time I had travelex send my euros to home & was very pleased, this time I decided to collect from Eurotunnel and the rate given was lower than the rate at the time of purchase. I received the 'current 'rate which on £1000 was less than anticipated. I will deal with them again but clarify the rate at time of purchase next time & stick to home delivery.

26 November 2013

Reply from Travelex

Dear Wendy,

Thank you for taking the time to contact us, we are sorry to hear that you were disappointed with the service this time.

May we take this opportunity to advise that when placing a prepaid order online either for home delivery or bureau collection, you are securing the rate at the time of purchase. This rate will not change on collection of your order.

If this was not your experience, please email us with more details and we will be happy to look into this for you. Our email address is trust.pilot@travelex.com.

Kind regards
Online Support Team

Demon's Beauty

Its a no brainer!

What can I say, the products are excellent, the service was very quick and all at such a good price, It's a no brainer, next time I want more colours I will go straight to your website. I actually ordered some as a 'present' but I kept them , Now I have to order more!

Wendy Gravett´s profile

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Wendy Gravett
Milton Keynes, United Kingdom