Well folks...I regret now that why I did not borther reading thid site before used MATALAN for very first time. I recently refurbished our home and ordered a matching bin, what my daughters wanted for their wash room. Ordered bin paid £8.95 through PAYPAL account straight away, this was 10th NOV 12. Never recieved order at all, rang 22 NOV 12 and enquired about my item, they confirm order was dispatched bur courier sent it back as package was damaged!! I enquired about refund, lady goes she will get back to me. No contact until today when I rang again, where I was told exact same...I was very unhappy anf wished to make official complain with MANAGER...I was told to make complain in writing using MATALAN website. Also that refund process will take some time...an hour later I had email of them where they confirm regunded payment of £7.00 in to my account...this is £1.95 less what they took of my account!! I could understand if I would have returned item...but this is no case at all...item never even arrived at my door step at all. Whole of their sale on line and delivery tracking confirm BIAS to me!!!!!! I m so unhappy.....
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.