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Worst Customer Service Ever !

I ordered a couple of Berghaus fleeces on the 2/11/12 and paid by credit card. I got the usual email saying thank you and confirmation of your order etc and on the 6/11/12, I received a dispatch confirmation email with tracking details.

However, when I clicked on the link, all I got was a message saying " job number does not exist ". I waited a couple of days and emailed outdoor mania to confirm my items had been dispatched. I again waited a few days but got no reply so I decided to email again. Once again, no reply.

I waited about two weeks then tried to telephone them. I eventually got through to a human being after listing to crappy music for around 15 minutes, She confirmed there was a problem with the couriers tracking details and that she would ring me back after half an hour.

Guess what ? No phone call back! I decided to ring the next day and once again explained to problem. I was promised an email back but surprise, surprise, nothing after a waiting another week.

It is now the 29/11/2012 and have no goods or contact from outdoor mania. I am just about to contact my credit card company to try and get my money back. I am sure that they have many happy customers but just remember if things go wrong, outdoor mania have the worst customer service people I have ever had the misfortune to deal with.

Andrew Aldridge´s profile

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Andrew Aldridge
United Kingdom