These guys are great. Bought a couple of games from them a while ago, had one that the key took about 15 mins (Was looking forward to the game and was a tad impatient), used their live chat and they were very nice and my key was sent in the next 5 mins.
Today I again used the live chat to check on my Far Cry pre-order, hadn't even finished typing my question to ask how long until the keys will be sent when the customer service agent responded to my unsent question (could probably see that I had a pre-order). They must have had quite a few questions like I was going to ask and the agent was still very understanding.
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