Chantelle Avey´s profile

Reviews (3)


Go elsewhere its worth paying a little extra somewhere else!!

First of all I must say i never leave negative reviews as I know sometimes things go wrong but on this occasion I have never come across such bad service so many times. The item did not arrive when we had arranged delivery (I had taken the day off work) we called them at 5pm to see if it was still on its way to which we were told the delivery company was closed and they would call us first thing Monday. Surprise surprise they never called so I called them and was told 100% it would be Monday (so once again I had to finish work early to make sure someone was in all day) at 4pm it had not arrived so we called and they said it will be delivered by 6.30pm and what a surprise it never arrived and by 6.30 obviously they were closed!!! I called to cancel the order on Tuesday and there was no apologies. I am not the type of person who complains to get things for free, if things go wrong that's fine but a simple apology is all it takes and to follow through when putting things right. This company did neither and was not bothered at all that I cancelled my order! I also can not believe how many bad reviews there are regarding customer service and delivery and yet still nothing seems to be getting done about it!!

Julieand Alan Williams found this review useful

26 March 2013

Reply from

Dear Chantelle,

I am very sorry to read about the delivery problems you have experienced and about the poor service you have received.

I am currently looking into both of these problems and will be in touch shortly to explain what went wrong and to see if there is anything I can do to resolve your faith in us. In the meantime, thank you very much for your feedback, it will be used to help us improve.

Kind regards,


Great product, perfect service

This product is fantastic, great value for money. Would defiantly recommend.

Urban Surfer

100% happy

would defiantly recommend. I had a few inquires and their customer service were fantastic.

Will defiantly use again.

30 November 2012

Reply from Urban Surfer

Hi Chantelle,
Thank you so much for your excellent review. It is always good to know our customers are pleased with the service we provide.
We hope to be able to help you again in the future.

Chantelle Avey´s profile

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Chantelle Avey
Female, 1985
Brighton, United Kingdom