Sue Harford´s profile
Reviews (1)
Bride & Groom Direct
Don't use Bride & Groom if you need things in a hurry
Ordered RSVP cards and Cake Boxes from Bride & Groom. Had to chase a number of times, by telephone, before items were delivered. Cake boxes were ordered on 8th November and were delivered on 23rd November, the day before the wedding! When Bride & Groom customer services were contacted, they appeared to have no idea why items had not been delivered, but then promised next day delivery, which did not happen.
The RSVP cards were pre printed, however we required a c/o address on them, when we received the card we indeed had a care off (typed in full) on them, but as time was of an essence, we could not afford to return the cards to Bride & Groom for re printing.
Not only was the service received from Bride & Groom terrible, but they use Yodel as their delivery company and when combining the two, we poor customers stand no chance.
Reply from BRIDE & GROOM™ Direct
Sue Harford´s profile
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Thank you for taking the time to review Bride & Groom Direct. We take all feedback seriously in order to improve our services.
I've had a look into your Cake Boxes order, and can see that we did indeed take 9 days to process your items, and we aim for 5 days. Delivery is always an extra day or two as items are sent using a secure, signed for courier. I'd like to apologise for the delay, as this is an unusual occurrence for us.
In regard to the RSVP cards, I couldn't find your order number for these and cannot view the details that were submitted to us online. If you'd like to get in touch, we can certainly look into what has happened for you.
We also offer Express Service for our customers that need items in a hurry. This service prioritises your order, so that we can ensure a speedier service if time is of the essence. I can see that you didn't opt for this, which may have been beneficial at the time.
I'll pass your comments on to the rest of the team, and if there's anything else we can do to help please let us know.
Kind regards,
Krissy
Web Team