Faculty-X

Great services

We have recently bought two sets ethernet plugs - they are competively priced on faculty-x and the arrive speedily and well packaged. Very pleased with the online shopping experience in general - their website is a bit outdated and cheap looking but dont let it put you off.

Debenhams

Never had a Problem

I have ordered from Debenhams online a number of times and have never experienced a problem. The items have always arrived on time and as described.
We also used them for our wedding list and the local store, noting that we had ask for and been given a suitcase - called us and asked if we would like it earlier than the wedding in case we wanted to use it for our honeymoon - as all other items were being delivered after we returned. What fantastic customer service!

Kitbag.com

17 emails, loads of phone calls and still no refund - incompetent

My husband ordered a football shirt with a players name for his son for Christmas. The shirt arrived with an invoice for the shirt with a name. When he opened it Christmas Day - no players name across the back.
Kitbag would not despatch a replacement and would only accept the shirt back, print it and return it to us. This was not acceptable as it would take such a long time we agreed a return and a refund. We were told to include the postage receipt within the refund and the cost would be covered. It was frustrating to get to this point and took many calls and emails - over a couple of weeks. We ended up buying the shirt, printed elsewhere as we didn't want to keep him waiting for his Christmas present. So presently we are the cost of two shirts down and STILL waiting for the refund.
Today we have received a replacement shirt .... Kitbag in their infinite wisdom ignored all documentation in the returned parcel and countless emails on our account. They have still not refunded the return postage and now are saying we will not get our original refund until we have returned the shirt they have sent to us in error!!!!!!!!!!!!!!!!!!!!!! as if we are going to pay AGAIN to return a shirt to them when they have not yet refunded a thing.
This company's service is terrible in our experience - STEER WELL CLEAR!

Quidco.com

Missing cashback blamed on 'other' cookies - doesn't add up. Beware

I have been a user of quidco for some time and whilst it was all very good in the beginning - I am finding that more and more transactions do not track. You have to check EVERYTHING - so if you want the cashback be prepared to WORK.

Often claims are declined because the cashback has been paid through 'other channels' quidco blame this on other cookies on your computer being 'stronger' than theirs - I clear my cache regularly so do not believe this is true in anyway. The other channel quoted as claiming my cashback with one retailer - is one I have never even visited as a site.

Another retailer advised that they had paid my cashback through an affiliate of quidco - therefore someone affiliated with quidco had tracked and had the cashback but I never saw it. When I queried this with quidco the transaction was suddenly tracked through my quidco account - despite the fact that when I had been chasing it weeks earlier - quidco had no record of the transaction.

The retailer has kindly paid me the cashback directly but this doesnt change the fact that quidco and their affiliates are ALWAYS tracking the cashback and ALWAYS getting paid it but many do not make it to the consumer. Every cash back I have chased up with a retailer direct have always been paid - I just never see the money.

Simply put they and their affiliates are creaming off a percentage of the cashbacks paid and keeping it for themselves and fobbing customers off with rubbish.

I am still waiting for quidco support to get back to me on this - they never answer the full query and never read what I have put and answer the actual question.

In the last correspondence I asked for the MD's name and contact details - did I get them - no - just a general address. Vague and unhelpful so far.

David Phillips found this review useful

04 January 2013

Reply from Quidco

Hi Sarah,

We are currently in discussion with you via your formal complaint and we will keep you updated via that.

Thanks, Quidco

Toyday

Quidco issues, now resolved

I only used this company as they were offering 7% cash back via custom from Quidco. I did not receive a tracking email as per normal so I went on to Quidco to raise a claim and was advised that this retailer does not accept cash back claims. In that case then they should not be enjoying the extra custom of quidco users - I would not have shopped with them if I had known this in advance so they are conning you to buy from them offering a discount which you can not claim.

Update - I have added a star to my review as ToyDay have contacted me and refunded me the 7% - however I had to write this review to get what I should have been able to claim through Quidco. If ToyDay start accepting Quidco cashback claims for customers who's tracking failed then I'll review my score accordingly again, as this remains an issue for me. Retailers who gain customers this way should accept that technology sometimes fails and the customers should not be penalised by not being able to claim what is rightfully theirs. I will be more careful who I use on Quidco in future - no retailers that do not accept claims!

Update 2 - Further communication from Toyday and they are addressing the issue of being able to claim on quidco going forward so I have adjusted my score accordingly. Seemingly they are an online retailer who listen to customers feedback and respond both promptly and effectively. Can't knock them for that. I also realise that I have not reviewed the items I purchased - which were as ordered and in excellent condition after transit and arrived in a timely fashion. I have to change my view here and say that I would now recommend this retailer.