I have purchased two items now that have never turned up and one item that did eventually arrive but faulty. Customer service is shocking and the companies they seem to work with to produce the deals are just as bad. My mum purchased an Austen Lewis fold up bike back in the summer in August 2012 and we are now a few days off December and it still hasn't arrived this is meant to be a Xmas present and cost over £120 both companies are now not responding to emails and they don't seem to care about it. She was offered a refund but this was in September and thinking she still had plenty of time to receive the bike just said she would still be happy for them to send it out. 2 months later and nothing!!! STAY AWAY FROM THIS COMPANY IF YOU SEE A DEAL YOU LIKE MY ADVISE CONTACT THE COMPANY DIRECT AND PAY THEM DIRECT. At least that way you get to know if the company selling the goods is even real. I have tried to get a phone number for Austen Lewis the people selling the bike and they are not listed on directory enquirers or have any phone number on their website very strange way of running a business.
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