Puneeta Mongia´s profile

Reviews (5)


Avoid Avoid Avoid

Appalling customer service, expensive shipping, you have to pay for returns.

I cancelled an order and they sent it out anyway.
I then had to literally FIGHT with idiotic people on email and phone to get them to pay for the return.

The phone customer services was the single worst shopping experience I have ever had.

Just don't.

see Brittany's note below, and on other posts?
HOW DO I REPLY TO YOU, BRITTANY?? You haven't provided an email address... is this another scam to make it look like you care...? I think the stream of shocking reviews below shows you really don't.

18 December 2013

Reply from Bhsdirect

My apologies Puneeta, my email address is brittanyseel@buyitdirect.co.uk



Appalling experience with BHS Direct (aka Buy It Direct)

Sent out an order, despite my having cancelled it. Then tried to make me pay return postage. APPALLING email customer service - completely disregarded my comments. APPALLING telephone customer service - rather than saying sorry, they AGAIN tried to make me pay return postage, before finally agreeing to a free return.



Poor product, worse customer service

I bought a couple of 'over the bump' tights to try them out, and a wrap dress.
The service was TERRIBLE: I found LONG waiting times for despatch and delivery; once the package arrived they items were labelled not for return (this wasn't indicated when I ordered!); the customer service phone line is closed on saturday.
Generally a joke...

What about the product? Well the joke continued. The tights have seams on the inside. The most uncomfortable tights I have ever worn. And my normal non-maternity wrap dresses give more shape, style and room for expansion.

Definitely won't be buying from these muppets again!!!


Products look amazing - but don't be tempted - you'll regret it in the end!

I have made many purchases from Achica over the past couple of years. I've had no problems with smaller items: some cool doorstops and other home products. But every single order for furniture or large items has been a terrible experience!!!

I've ordered a bed, a chest or drawers, a hall table and a coffee table. Every single item arrived badly damaged. In 2 cases this was due to poor build quality, and in 3 cases there were issues with the way the product was handled in warehousing or delivery.

In one case, we watched as a single delivery guy ROLLED our coffee table down the street to our house on its LEATHER sides!!! This really should have been a 2-man delivery - they'd charged £50 for delivery, so should have had the money for a better service.

Now the customer service - in summary: very friendly and nice, but entirely inept - they don't follow-up, or respond in a timely manner. Then, if they do agree to a replacement, they want you to wait in for a collection, before making you wait in again for a new delivery on a separate day - wasting enormous amounts of time!


Incredibly fast, accurate service!

WOW - these guys are CHEAP and EFFICIENT! Can't believe the spped at which they're able to manufacture and send out blinds to your exact specification! I was initialy sceptical, as the website looked a bit naff... but as you get into the order, you find loads of options to customise the product, and a next day upgrade for only FIVE POUNDS (!) per blind.... totally, totally impressed!

Puneeta Mongia´s profile

profile image of Puneeta Mongia
Puneeta Mongia
London, United Kingdom