I bought a couple of 'over the bump' tights to try them out, and a wrap dress.
The service was TERRIBLE: I found LONG waiting times for despatch and delivery; once the package arrived they items were labelled not for return (this wasn't indicated when I ordered!); the customer service phone line is closed on saturday.
Generally a joke...
What about the product? Well the joke continued. The tights have seams on the inside. The most uncomfortable tights I have ever worn. And my normal non-maternity wrap dresses give more shape, style and room for expansion.
Definitely won't be buying from these muppets again!!!
I have made many purchases from Achica over the past couple of years. I've had no problems with smaller items: some cool doorstops and other home products. But every single order for furniture or large items has been a terrible experience!!!
I've ordered a bed, a chest or drawers, a hall table and a coffee table. Every single item arrived badly damaged. In 2 cases this was due to poor build quality, and in 3 cases there were issues with the way the product was handled in warehousing or delivery.
In one case, we watched as a single delivery guy ROLLED our coffee table down the street to our house on its LEATHER sides!!! This really should have been a 2-man delivery - they'd charged £50 for delivery, so should have had the money for a better service.
Now the customer service - in summary: very friendly and nice, but entirely inept - they don't follow-up, or respond in a timely manner. Then, if they do agree to a replacement, they want you to wait in for a collection, before making you wait in again for a new delivery on a separate day - wasting enormous amounts of time!
WOW - these guys are CHEAP and EFFICIENT! Can't believe the spped at which they're able to manufacture and send out blinds to your exact specification! I was initialy sceptical, as the website looked a bit naff... but as you get into the order, you find loads of options to customise the product, and a next day upgrade for only FIVE POUNDS (!) per blind.... totally, totally impressed!
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