I tried to purchase three preorder copies of Company of Heroes 2. Not only did all 3 of my payment methods fail due to "errors", but it took CS to finally allow me to get the first copy.
When I wanted to buy two more copies, I was told no and was sent a threatening email saying that if I tried to purchase a copy for my friend and spend $120 more at their store, I would get permanently banned from the website.
Last time I checked, threatening people and treating them with a nasty Customer Service response when all they want to do is spend $180 at your store and buy a lot from you, is NOT good business practice for a store already plagued with billing problems. I still haven't gotten my key, either, although I assume that is normal for this preorder, although I am skeptical as STEAM users might have received theirs already.
I have rarely been threatened for wanting to spend $180 in one transaction at a store of any kind.
For a game company that is going to be keeping your games, this is very bad for the customer. This company will not be around for very long- which means your games won't be around for very long either. Just like Direct2Drive, this will disappear along with all your cd keys, downloads, and activations. And with this attitude? I severely doubt they will care.
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