I ordered Christmas clothing from this site. Unfortunately their delivery service is shocking. I stayed in at home and waited only to be told the driver and tried delivery. I having wasted my day waiting for the parcel rang the site. This is what has saved the site. The Lady on the customer services desk was brilliant, she pestered the delivery company and eventually got the truth out of them. She went above and beyond and did a great job. She was very apologetic and extremely helpful, because of her I would use this site again.
If the rest of the site employees are the same as this lady, then they are extremely lucky.
I would however ask that you change you courier service, they bring the total experience of shopping on your site down.
(lets hope the order arrives tomorrow)
Tamsen Garrie found this review useful
I ordered a Christmas Party dress and paid the additional amount to get next day delivery. On seeing the message on the tracking Service: Courier to Re-attempt. I rang the site that I bought the free from very confused as i had been in all day. They assure me that on their system it said that the parcel had not been delivered or attempted to be delivered yet. They informed me the courier will deliver until 8 at night. They then rang the courier (Hermes) and they told them my delivery site had restricted access. Strange as I live on a main road on a working farm, NO restricted parking, and as it is on a main road no denied access. A wonderful lady at customer services rang Hermes again for me, and they came up with another excuse, the roads are flooded they couldn’t get to me. Strange as I've been driving to and from work all week with no sign of flood waters. Two blatant lies in half an hour.
This service is utterly rubbish and its a shame good sites use them as it will lead to me not buying from these sites ever again.
FYI my neighbour received a delivery today, funny how this service made it through the imaginary restricted access and floods!!!!
Urban Delice found this review useful
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