Vik Matthews´ profile

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were do i star,t we moved in to our brand new property on the 28/09/12 and since that date i have been trying to get a direct debit set up for our gas and electricity,after what feels like a million phone calls (which never get answered you just get put on hold for over half an hour) and numerous emails to set up our account i then finaly recieve a bill on 28/11/12 saying we owe nothing for the electricity (erm impposible i think!!) and wait for it ...£429.05 for the gas!!!! we hardley use any gas at all maybe an hour a day if that,if anything we use more electric!! so after sending more emails sending our metre readings for the 4th time i receive an acknowledgement email only to be told that it will take 6 days for them to reply!!

i forgot to say that on our bill we recieved on the 28/11/12 we had to pay the £429.05 by 1/12/12 !! giving us only 3 days to pay......ARGHHHH!!

First utility you should be ashamed of youselves this is causing unnecessary distress to us (a newly married couple) in our first home.

Vik Matthews´ profile

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Vik Matthews
Carlisle, United Kingdom