Lovepets

"Let me just put you on hold"

I've phoned this company twice now, emailed once and filled in their enquiry form on their website once.

I initially ordered my items on 7 November and was told they would be with me within 5 days. After two weeks I still hadn't had any response from LovePets and hadn't received my items. I called them and it turned out that the items had been out of stock when the order was placed and so if I still wanted them, I would have to make another order. I did and yet by 29 November I still hadn't received my items. I called again and was told they technically have another delivery day and that the only way to get a refund is to refuse the courier when the items get here.

How can it take this long to get from Peterborough to Newcastle?!! You'd think it was the other side of the world!

I will NEVER use this company again - both phone calls resulted in being put on hold, at a cost of 10p a minute of course. As if they're not robbing you enough with the cost of the items...