I went into Curry's/PC World at Maesglas in Newport today to purchase a printer...you can call me old fashioned but i was under the impression this would be a straightforward and easy transaction...find the printer you want and pay for it..how hard can this be!!! I was approached by an older female member of staff who asked if i needed any help...i asked her for the printer i wanted to buy and she immediately tried to sell me a more expensive one...she then went to a computer station to see if she could "locate" what i wanted even though the model i wanted was 2 feet away sat on a shelf!!...she lead me to the printer(by the way i forgot to mention that i had my 3 year old grandaughter with me who by this time was getting a bit restless,but was well behaved considering)...i looked at the printer and said "yep thats the one i am looking for i'll take one please"...she then tells me that i have to buy inks for it which were an extra £22.00..to which i replied " does the printer come with ink?" to which she said "no..there are no ink cartridges in the printer"...and that i would need to buy both black and colour ink cartridges...I then told her that i thought the cartridges were a bit expensive...she then took me across to the ink stand where they were on sale for £18.00???...i said ithought they were still a bit expensive and i would look on the internet for a cheaper alternative and was just about to walk away when she said
"Well the printer does have ink in it but it's not very much ink..it's a childs portion!!???)
Now i have no idea what she meant by this but to me she had just lost all credibilty because she had told me a lie to begin with!..at this point i was still prepared to take the printer and told her i would still like to buy one..but without the ink cartridges...Her attitude changed immediately and she said "ok they are over there go get one and take it to the checkout"...then she walked quickly away.
So i picked one up and went to the checkout where a very nice young blonde assistant greeted me with a smile..i got my money out to pay when she started to try to sell me "extra cover" for a further £12.00..i declined this and then she went into another spiel about the importance of having "extra cover"..i declined again and said "no thank you i would like it as it is"...at this point she was no longer friendly and proceeded to ask me for personal details such as email address,name,postcode...i asked her if i really needed to give her this information to which she said "yes i'm afraid you do"..Ok now i had enough and said "i think i'll leave it then"...quick as a flash she replied "ok bye" and took the printer off the counter and put it on the floor!!!!...
It's no wonder shops like this go out of business...this was one of the worst shopping experiences i have ever had...and i've had a lot i can tell you!!
I will never go to this store again..absolutely disgusting!!
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