when we changed to fu everything was fine e-mailed readings every month fine then we changed to not very smart meters we started getting random bills then none it got to the stage that we didnt have a bill for 5 months after many many long phone calls f u wouldnt take any readings of us so we could pay our bill they couldnt even tell us how much we owed then we had a bill for over £1000 to be paid immediatly then that bill was incorrect and we didnt owe anything strange as we had been using gas and electric eventually they changed the transmitters things started to improve then we had a bill for £750 we set up a payment plan with them since then we have paid regularly but every month get a letter from either commercial credit services or face 2 face telling us of legal proceedings when you phone up if you can get through they tell you to ignore the letters as this is standard practice i have now cleared the debt which f u caused in the first place and still getting letters from f2f to pay up lol still looking on the bright side i won,t be with them much longer WORST company i have ever dealt with
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