Kerri Watkin´s profile

Reviews (1)

Missguided

DISGUSTING SERVICE. ABSOLUTELY AWFUL!!!!!!

I ordered 2 items yesterday and qualified for next day delivery, which I was pleased about! However, upon receiving my items today there was only ONE ITEM in the package. Now I'm confused as to where my other item is. And I'm shocked that my money has Been taken for 2 items yet I've only received ONE! This is inexcusable!!! I have emailed 5 times and not received any reply. It seems stupid how a company with an advertisement on the television and recognised around the world dont even have a number and can't even afford to pay a couple of people to pick up a phone and sort customers complaints or queries out. It pushes people's patience having to be left in the dark emails can be so easily ignored!
Also the website is very glitchy! Upon entering a promo code of 10% student discount I found that it hadnt Been applied to the total costs and I paid the full amount. This annoyed me too however this was quickly sorted with a quick response, but I STILL have not received the refund of the 10%.
Two bad things in the space of a week. I won't be returning to Missguided in the future. Don't let them "Missguide" you! Xxxxxxxx

30 November 2012

Reply from Missguided

Hi Kerri,

Firstly, I wish to apologise for the missing item however I have looked into your order and can see that an email was sent out to yourself on the 29-11-2012 confirming that the item was out out of stock at the time of ordering, and a automatic refund has been processed. This will appear in your account within 3-5 working days.

With regards to the NUS discount, if you are able to send me a photo of your NUS Extra card to customerhelp@missguided.co.uk then I will apply the discount for you.

I do understand your frustration and upset and I cannot apologise enough for this.

This error appears to be a result of us upgrading our system to a larger server. And I can assure you that our technical team are working tirelessly to resolve this issue.

Best Wishes,
Grace xx

Kerri Watkin´s profile

profile image of Kerri Watkin
Kerri Watkin
Reviewer
1992
United Kingdom

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