The sales person was friendly enough, and the ordering by telephone straight forward enough.
However, the returns policy sinks.
I order three items costing over £300+ which included £50.90 delivery charges.
When it came to me wanting to return one of the items a hand basin, I was told that I would have to pay for the postage and on receipt of the goods only the goods only would be refunded and not the postage. I then phoned up Pallet Ways to ask how much it would be to delivery the basin back to Taps.Co.Uk, and they said it would cost £46+. And I didn't even bother myself to find out how much it would be to send a 10kg parcel by post.
So I have decided to cut my loss and keep the basin which cost me £49.96.
So be aware about ordering goods and returning them as you might be out of pocket.
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