I'm very happy with the service I received from Castlegatelights - the product looks great (although I haven't had a chance to install it yet). The product came quickly and was very well package!
I bought a pair of Merrel winter boots for my wife in the sale in June thinking they would make a good christmas present. However, when she tried them on she didn't like them. It was only then that I looked at the receipt and realised they had a 365 day return policy. We sent them back (at minimal cost as they take care of most of the postage costs as well) then I got a phone call from Webtogs to say they had received my boots and asked whether I wanted an exchange or refund. The refund was then processed the next day - amazing!
I've dealt with The Outdoor Shop a few times and have always been pleased with the service I've received.
These guys offer 'free next day delivery anywhere in mainland UK. 4 days after ordering (give them there dues - it was a bank holiday weekend) they send me an email telling me that I have to pay £12 as I live in Inverness. I informed them that I wasn't willing to pay as I live in mainland UK and they would have to send it free as advertised. No luck. I phoned trading standards who told me that they were in the wrong. I went back and forth and eventually they refunded me (against my will - I just wanted it sent to me). Yesterday I threatened to sue them and low and behold they were willing to send it to me free of charge as initially promised! Anyway - after reading the other reviews there is no way I am going to entrust my credit card details with these cowboys again. I wish I'd read these reviews before ordering. Stay well clear!!!!!
I informed them that in
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