Never ever buy a leather suite from F. V. the customer service is terrible and they refuse to answer letters . We purchased a leather 3 seater electric recliner sofa 3 years ago which said the 5 year guarantee covered everything, but when you read the terms and conditions in the small print it excludes more or less every aspect of the sofa. It started to peel on the headrests after 2 years and got worse the more I tried to clean the area where your head rests when you recline. So I rand to complain and they sent a man to look at it and he said I can tell you now they will say its wear and tear, I said how can it wear out after 2 years . I then received a letter saying it was my fault because I had removed the coating whilst cleaning. So I rang Trading standards and they said in there opinion it had not lasted a reasonable time and was not fit for purpose and should write back by recorded delivery saying that we demanded a refund or a repair. I can tell you we got neither , they sent another upholsterer who said that whatever I had cleaned it with it would have happened even with F. V.s own Guardsman cleaner as its caused by perspiration and that they were not meant to last and suggested we repair it ourselves at our own cost and they buy a cover to protect it and take it off when we have visitors could not believe my ears," have you ever tried to cover a leather sofa ? they keep falling off " I sent a further letter to say I was disgusted that they are selling leather that's not fit for purpose and that the leather was inferior as it is made in China. of course I received no reply. As we are pensioners and can't afford as suggested by Trading Standards to take the matter to court. We are now left with a leather recliner sofa costing over a thousand pounds that looks terrible. So be warned don't buy from FURNITURE VILLAGE. Linda Twohig.
Having been recommended dv247.com by a friend, I have to say that from ordering to delivery they were both courteous and professional in every department. If every British Company operated in this manner the economic downturn would soon be put in reverse and I would have every confidence in dealing with this company again.
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