For those who read my previous review, you are aware how I felt let down by when my order failed to be delivered and I experienced what could be described a complete breakdown in communications. Further that that I left a pretty damming review which I wrote pretty much on the spur of the moment.
Well, literally two weeks later Blusuntree have managed to turn around the situation 180 degrees.
Following my review, I was contacted by the company MD who surprisingly, instead of busying himself explaining/apologizing for the situation, listened patiently to my points allowing me the space to voice the frustration generated by having to deal with a customer service team which has to work pretty much from a fix set of instructions. To me information and particularly the "correct information" is paramount when it comes to good customer relations, basically if the news is bad I want to know it, not been given the run around.
During our phone conversation I was then put in the picture and given the precise details of why my goods were not dispatched and why the customer service team could not be more specific about the issue around my order, I am not going to bore you with the details, just with the the outcome: Yesterday evening I was contacted by the company and informed that my goods were finally ready and about to be delivered if I were still keen to go ahead, this I confirmed. The goods were delivered today to my office and I finally assembled the lamp this evening at home.
I want to thank the MD of Bluesuntree for restoring my faith in customer service and apologize unreservedly to the operator at the end of the phone line who got the worst part of my wrath a couple of weeks ago.
Now I need to get busy ordering..
Finally, I highly recommend the company and their goods, which are of excellent quality.
i am extremely pleased with the purchase and the way it was handled.
the product information and the navigation from product to product is excellent.
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