Iain Dunn´s profile

Reviews (1)

AFerry.co.uk

Ripped off

I had to change my return ferry booking from Larne to Cairnryan at short notice, bringing it forward from 24 Nov 2102 to 23 Nov. In their terms & conditions AFerry stated that a minimum charge of £25 may be applied for alterations.
I was DISGUSTED to be charged £45, especially when I found that the ship was barely half full. That was almost half of my weekly pension gone for the sake of blatant profiteering. It took them all of 2 minutes maximum to make the change. Unfortunately I had no alternative but to pay the charge as a family emergency had arisen at home.
AFERRY -- YOU SHOULD BE THOROUGHLY ASHAMED OF YOURSELVES TREATING PENSIONERS (ONE SEVERELY DISABLED, BY THE WAY) LIKE THIS. DO THE DECENT THING AND AT LEAST REFUND SOME OF THIS SCANDALOUS CHARGE.

30 November 2012

Reply from AFerry

Hi Iain,

Thank you for your review, and we are sorry to hear of your experience. As you state we do charge an amendment fee, but in your case the ferry company also charged a supplement which we are obligated to add on.

I hope that this doesn't discourage you from using AFerry again in the future.

Best regards,

The AFerry.co.uk Team

Iain Dunn´s profile

profile image of Iain Dunn
Iain Dunn
Reviewer
Male, 1947
United Kingdom

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