I placed an order with new look on Tuesday 27th November for next day delivery. They emailed me Wednesday morning at 03:13 saying the parcel had been dispatched. I received nothing Wednesday like I should of assuming it is now in your hands. Then Thursday morning(yesterday) I received a text from you saying it would be delivered on the 29th, which was yesterday but with no 'hour slot' like you supposedly give. Then suprise suprise I wait in all day and nothing arrives. It is now Friday and I needed the item urgently for today at the very latest. I want an explanation as I am less than impressed and wasted 5 pounds on next day delivery!!
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