Kim Kemeys´ profile

Reviews (1)


Useless and unhelpful!

I placed an order with new look on Tuesday 27th November for next day delivery. They emailed me Wednesday morning at 03:13 saying the parcel had been dispatched. I received nothing Wednesday like I should of assuming it is now in your hands. Then Thursday morning(yesterday) I received a text from you saying it would be delivered on the 29th, which was yesterday but with no 'hour slot' like you supposedly give. Then suprise suprise I wait in all day and nothing arrives. It is now Friday and I needed the item urgently for today at the very latest. I want an explanation as I am less than impressed and wasted 5 pounds on next day delivery!!

30 November 2012

Reply from DPD UK

Hey Kim,

This is strange, according to our tracking system, the parcel was delivered and signed for at 11:50 on 28 Nov 2012. It was signed for by 'King', which was the name on the order that we received.

Can you please email us your contact phone number to so we can look into this further?

Kind regards,


Kim Kemeys´ profile

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Kim Kemeys
Loughborough, United Kingdom