Peter Holmes´ profile

Reviews (3)

Pen Heaven

Incredible service with a smile :))

There was a problem with web site ordering so I used the old fashioned telephone.
What a pleasant surprise! Cheerful, ploite and helpful.
Refills arrrived nicely packed and as advised next day.
11/10 :-))

Westin Gourmet

Special offers pull me in.

If I look for special offers that I want then I'll sometimes go for them.
However it's something along the lines of, "Here it is, take it or leave it". You get it packaged the way WG want to do it, not perhaps the way you want it.

As an example, steak comes in 7/8oz portions. If I want 10oz steaks I have to sing for them.
I did once ask BTW and after several e_mails back and forth my request just fizzled out.

26 February 2013

Reply from Westing Gourmet


Thanks for your review, It's great to hear that you like our special offers. I'm sorry to hear that you're unhappy that we're not able to offer 10oz Steaks I'll pass your feedback on to our Butchers and marketing team to see if this is something they could offer in the future.

Best Wishes,

Westin Gourmet


Customer Service Sucks

I thought to make the most of the double value voucher exchange and buy some wine for Christmas. Spent quite a long time making my selections. Then, VERY carefully filled in the billing address and delivery address. Checked twice to be sure, (they got it wrong once in the past). Where I live in back of a farmyard is difficult for delivery drivers so I get all my orders dropped off at work. Went to checkout and paid the £2 extra on my Mastercard without problem so billing address must be correct. Printed out receipt - billing and delivery addresses swapped over! Not only that billing address is not absolutely correct. So I rang Tesco Wine on 08456775577 and eventually, seven minutes later, I got to speak to a guy. "Cannot alter delivery address until we get tracking information. Ring back tonight before eleven o'clock". So I rang after teatime and after 20 minutes I gave up waiting for a 'representative'. The same situation a couple of hours later. Next morning I rang again and got an answer after eight minutes. "OK. We'll let the delivery guy know the correct address". No delivery that day - a Friday. Was away on Saturday but when I arrived home on Sunday there were two boxes on my door step. No paperwork, no communication from Tesco. Lucky the wine wasn't frozen or it hadn't rained overnight or both. I live above 400 metres. Tesco Wine? Forget it.

Peter Holmes´ profile

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Peter Holmes
United Kingdom