It was bad enough the office chair I purchased was very poor quality, the padding on the seat flattened to almost nothing within 1 day so I contacted WorldStores to notify them and to return the chair... that's when it started to get very frustrating. It takes (2-3) days for them to response to e-mails and the responses you get aren't informative or helpful or even remotely problem solving, so you have to follow up your initial query all over again and wait another 2-3 days for a reply and again and again.
Finally I was able to secure a collection date for WorldStores to collect the shoddy item and it was successfully collected and returned.
1 month later (since I returned the chair), many e-mails chasing them up and a lot of time spent waiting for them to reply and I still do not have my refund. I supplied WorldStores with my order number, collection details etc etc (which they had anyway) but still it seems an impossible to get my £150 odd back.
The last e-mail I received was 3-4 days ago telling me it was being investigated and to wait for an update. How long does it take to investigate? And why does it need to be investigated... the process has been on going for over a month now. They know the scenario, they know have had the chair returned, they know they have my money and they know they are meant to be refunding it.
At one point during the e-mail exchange [Name] (who I was speaking to at a ever so slightly quicker pace than the bog standard customer service route through his direct e-mail address) just completely stopped responding to my e-mails for a week or so.
My advice is do not buy from WorldStores the quality of the item could potentially be very poor. If you have an issue with anything too it will be a nightmare and a stressfully long process trying to rectify the issue with their slow, uninformative, vague customer service team. If it's a refund you want you may as well kiss goodbye to your money (see other non-existent refund reviews on TrustPilot for more proof of this...) for a good while because they are in no hurray whatsoever to give it back to you despite you promptly returning what is theirs back to them.
Julie found this review useful
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