Wendy Holmes´ profile

Reviews (2)


Really pulled the stops out

After an initial problem with an item not being delivered on the scheduled date (Wednesday) I contacted Arrow social media team via email (found the email address on here) as the phone lines were busy. Arrow is a division of Yodel.

I really needed the item by this weekend. Lee returned my email straight away and said it would be looked into. I received a phone call from another team member who explained it had been miscommunication issue but they would endeavour to get the goods to me.

They managed to rearrange delivery and I received delivery today (Friday). The delivery men were on time and very helpful in carrying the heavy boxes to where I wanted them to be.

Thanks to Lee and the team for going out their way to rectify the problem and get my parcel here on time.

24 June 2013

Reply from Yodel

Hi Wendy,

Thank you very much!

We think you’re great too! :-)



Nice quality.

I ordered an oak dining set. Really pleased with it, lovely and sturdy. Very good price. Furn-On are a little let down by their courier as it took nearly 4 weeks for delivery. Furn-On stuck to their side by getting goods to the courier within the 14 days but the courier then took nearly 2 weeks to deliver it. To their credit, once I told Furn-On that I was disappointed with this, they did push the courier and kept me informed of progress. This is why I've only scored 4 stars, if delivery had been quicker it would have been 5. It's a shame as the furniture is great.

Wendy Holmes´ profile

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Wendy Holmes
Lincoln, United Kingdom