Teresa Horn´s profile

Reviews (1)

DPD UK

Disgusted

This firm appears efficient - email giving date of delivery the day before, email 1 hour time slot on the day. My time slot was 10.55 to 11.55: it is now 2.55. Tracking shows parcel is out for delivery. I have to go out at 4.30 and there seems to be no way of finding out when of if the parcel will be delivered today. It is disgraceful that DPD do not provide a phone number to resolve queries of this nature but are apparently able to reply swiftly with over-familiar messages to 'reviews' on this website.

30 November 2012

Reply from DPD UK

Hi Teresa,

Sorry for the delay in delivery of your parcel. I have asked our customer service team to look into this, and to contact you with further details. Thank you for your patience.

Kind regards,

Bobby.

Teresa Horn´s profile

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Teresa Horn
Reviewer
1942
United Kingdom

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