Robert Baker´s profile

Reviews (4)

Travelex UK

Great rate & great service

Great rate & great service! Nothing more to add. Researched 6 other websites and nothing came close either for buying or selling

Very

Hilarious click & collect!

Popped into my nearest Click & Collect shop in my lunchbreak to collect my Very parcel. "Sorry, guv, said the newsagent. I'm on my own and cannot leave the shop unattended. You'll have to come back another time". That's what I call exceptional customer service. Shall be using this process again, most definitely.

09 September 2013

Reply from Very.co.uk

Hi Robert,

We're sorry to hear of the service received when you went to your chosen collect+ store to collect your parcel. At this point, we can only direct you to collect+ regarding this as we are not directly associated with collect+ stores. If you have any issues with your account we can help with, please email us at Network@VeryHQ.co.uk.

Many thanks,

Fiona
Very Network Team x

Swiminn

Odd route to market

Bought item for Christmas and simply couldn't understand how, when tracking progress, it arrived in UK from Spain, via Germany!

Expedia.co.uk

Nectar points, sir? Sorry, you're not eleigible even though it's our (Expedia's) fault.

Tried to pay for a £3000 holiday online but the site kept refusing transaction and would instead crash, providing a helpline to make the reservation. Duly completed I asked for the £3000 Nectar points to be added to my account - details of which they already have from past holidays.
After refusing, then saying maybe, then saying will try to contact Nectar, I receive an email which says & I quote" We have submitted the request to Nectar to add 1000 points to your Nectar account for itinerary XXXX. Please allow 28 business days for points to be applied and reflect in your account."
How do I think of missing out on 2000 points? Hmmm.......

30 November 2012

Reply from Expedia.co.uk

Mr Baker,

Apologies that you've been having issues with reclaiming Nectar points. Please can you email me details of the Itinerary numbers that the Nectar points are missing for and I'll have our escalation team investigate for you.

Kind Regards

Stuart Newman
Director of Customer Experience, Expedia EMEA
email - stnewman@expedia.com

Robert Baker´s profile

profile image of Robert Baker
Robert Baker
Reviewer
1965
London, United Kingdom

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