Popped into my nearest Click & Collect shop in my lunchbreak to collect my Very parcel. "Sorry, guv, said the newsagent. I'm on my own and cannot leave the shop unattended. You'll have to come back another time". That's what I call exceptional customer service. Shall be using this process again, most definitely.
Tried to pay for a £3000 holiday online but the site kept refusing transaction and would instead crash, providing a helpline to make the reservation. Duly completed I asked for the £3000 Nectar points to be added to my account - details of which they already have from past holidays.
After refusing, then saying maybe, then saying will try to contact Nectar, I receive an email which says & I quote" We have submitted the request to Nectar to add 1000 points to your Nectar account for itinerary XXXX. Please allow 28 business days for points to be applied and reflect in your account."
How do I think of missing out on 2000 points? Hmmm.......
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