Leo´s profile

Reviews (1)

Expedia.co.uk

Woeful

Expedia used to be really good but lately I've noticed they care more about profits than good customer service. I was forced to complain about a rip-off hotel booking and they totally disregarded the complaint. Once they've got your money, they don't care. Sad really. They used to be amongst the best out there.

Customer found this review useful

30 November 2012

Reply from Expedia.co.uk

Leo,

Apologies you've had issues with your complaint. Please can you email me details including your Itinerary number and I'll have our escalation team investigate.

Kind Regards
Stuart Newman
Director of Customer Experience, Expedia EMEA
Email - stnewman@expedia.com

Leo´s profile

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Leo
Reviewer
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London, United Kingdom

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