I agree with a number of reviewers. The booking process is very easy and the fact that you can save your trips is a valuable tool. However, on one occasion, when I was trying to book a flight, I found that the price quoted was what I expected but when I finally went to submit the booking, the price had changed considerably. All this in a matter of minutes.
When I rang customer services, they could not offer an explanation. In a nutshell, if you do not have a problem with online booking, it is easy but god forbid if you have to contact customer services.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook