I agree with a number of reviewers. The booking process is very easy and the fact that you can save your trips is a valuable tool. However, on one occasion, when I was trying to book a flight, I found that the price quoted was what I expected but when I finally went to submit the booking, the price had changed considerably. All this in a matter of minutes.
When I rang customer services, they could not offer an explanation. In a nutshell, if you do not have a problem with online booking, it is easy but god forbid if you have to contact customer services.
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