jenny horrey´s profile

Reviews (2)

JUSTPOLES- Curtain poles and Curtain Tracks

postage rip off

Paid £5 shipping charge and got £2.60 second class packet , very poor
Communications are also not good .
Product is exactly as described and good value , shame postage was a rip off and the company didnt reply to my "where is my order query" otherwise I would have been impressed.

16 April 2013

Reply from www.justpoles.com

Hello Ms Horey
We have a standard charge for small items which covers most singular or low value items, but on some occasions due to Royal mail prices we actually send parcels that cost us more than the shipping price to send.
You were emailed on the 9th April to inform you that the parcel had left us, your email on the 11th the day it should have been delivered.
Sorry you feel that the postage is expensive but I can assure you that Royal Mail is getting more expensive and many retailers will be increasing shipping charges.

Kind Regards
Just Poles Sales Team.

Easy Wellies

really fantastic service

I ordered the wrong wellies by accident , not a problem got right wellies delivered next day and wrong wellies collected. Very very good customer care and amazing delivery service . Texts to say who's delivering and when , excellent!
Really impressed would recommend to anyone who fancies new wellies ;-)

jenny horrey´s profile

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jenny horrey
Reviewer
United Kingdom

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