Jenni Blandford´s profile

Reviews (2)

Questor Insurance Services Ltd

Luckily didn't need it but comprehensive coverage!

I didn't need the insurance for cdw for my rental car, luckily, but comprehensive coverage and clear insurance policy. Would use this company again.

21 June 2013

Reply from Questor Insurance Services

Many thanks for your comments!

iflorist

DON'T USE! Appalling customer & web service, late delivery. V. disappointing

Crap customer service and delivery! I ordered flowers from the UK to be delivered to my sister in NZ on her birthday, as I knew she was about to go into hospital the next day. Their so called 'track via the web service' doesn't work for international deliveries. I had to email twice to check if the flowers were delivered on the specified date. Finally I had one email reply to say they were due to be delivered that day in the UK (which is a day LATER in NZ due to the time difference). I still wasn't sure when or of they had been delivered. I sent emails and had online 'live chats' with people who promised to get back to me but they didn't bother. I eventually rang their UK number to ask if and when the flowers were delivered. Finally I then got a return call to say the flowers were left on the doorstep at 5.45 pm. When I asked her what ACTUAL day that was, the caller didn't know and said she would let me know. I am still waiting for an accurate reply a week after the date they were meant to be delivered. I am guessing it was at least a day later than I asked for. I can't ask my sister, as she is now in hospital for a while. I am still waiting for a response.
Waste of my money for expensive flowers to be delivered on a specific day, lousy customer service and an inability of i-florist not only to accurately track international ordersbut to respond to customer enquiries. DON'T USE I-FLORIST!
Google a local florist instead, and place an order with them. Seems to be cheaper and at least you can actually talk to a local florist directly on the phone or via email to see what's happened to your order. UPDATE: Following my review on here, I was later emailed by i-florist who promised a full refund within 3-5 working days and also that a free bunch of flowers would be delivered to a recipiant of my choice. The flowers were delivered in the UK today and seemed fine to the recipiant. So thank you for that i-florist: the subsequent reply and response are very much appreciated. Just a shame that the original flower order wasn't delivered on time and your customer service team let you down when I followed the order up. But I do appreciate the apology and amends. Thank you.

Dean found this review useful

05 December 2012

Reply from iflorist

Dear Jenni

I am very sorry to hear of the problems you have recently had with our services. Thankyou for bringing these concerns to our attention, we welcome your feedback as this lets us know where we need to improve. We certainly do not wish to lose you as a valued customer so we would like to issue you with a full refund for this order and offer you a complimentary bouquet to be sent to a recipient of your choice. We hope this is satisfactory please accept our apologies and I will e-mail you personally now regarding this matter.

Kind Regards

Iflorist

Jenni Blandford´s profile

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Jenni Blandford
Reviewer
1901
United Kingdom

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