Cassandra Cunningham´s profile

Reviews (2)

product exactly as advertised and delivered on time.

Product purchased as a present. Securely packaged and delivered on time. Especially impressed as I had requested it be left with a neighbour as I knew I would be out. This was done exactly as I had requested. No hiccups, no stress and no driving to the parcel depot. Very pleased with the product and the customer service


Poor Delivery Set Up

Product great. However I arranged to have my parcel delivered to a neighbour as I knew I was going to be out. I received an email acknowledging my request but then got a note through my door stating attempts had been made to deliver my parcel but I was not in! Due to the urgency I elected to collect from the depot and incurred a 40 mile round trip. Had I have known my email was going to be ignored I would not have bothered with the purchase at all and just gone to Comet. Customer Service and communications needs big improvement.

01 December 2012

Reply from Go-Electrical

Thank you for your order.
Please accept our sincerest apologies for any inconvenience caused by this matter.
We will look into this further with DPD as the instruction to leave the parcel with a neighbour, and the house numbers you had suggested were printed on the label for the driver’s attention. We can also see that the note was put onto their drivers system so they could leave with a neighbour. We are very sorry that these instructions were not followed and will pass on any comments DPD give us.
Kind regards,
Jennie Moor
Customer Service

Cassandra Cunningham´s profile

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Cassandra Cunningham
United Kingdom