I was on a trip to Moscow and needed to change my return date changed, I rand expedia and they arranged my new travel dates and emailed me with the confirmation. So far so good ! As business goes I had to change the flight again, so I contacted expedia arranged the new date PAID the fee (for the second time) and again was rewarded with a confirmation email. On the day of departure I turned up to the Swiss Air desk and tried to check in only to be told I had no reservation !! So having to get home my only chance was to go to another air line and re book which cost me £320.
I am not blaming Swiss Air, they can only go off bookings, it was Expedia that didn't make the booking even though they charged me !! On contacting Expedia when I got home I did receive an email to say they would pay towards the cost of the new flight...
That was the last I have heard from them despite more attempts to contact them.
Not a good company!
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