Ian 'Shaky' Gildert´s profile

Reviews (1)


Don't touch

I was on a trip to Moscow and needed to change my return date changed, I rand expedia and they arranged my new travel dates and emailed me with the confirmation. So far so good ! As business goes I had to change the flight again, so I contacted expedia arranged the new date PAID the fee (for the second time) and again was rewarded with a confirmation email. On the day of departure I turned up to the Swiss Air desk and tried to check in only to be told I had no reservation !! So having to get home my only chance was to go to another air line and re book which cost me £320.
I am not blaming Swiss Air, they can only go off bookings, it was Expedia that didn't make the booking even though they charged me !! On contacting Expedia when I got home I did receive an email to say they would pay towards the cost of the new flight...
That was the last I have heard from them despite more attempts to contact them.
Not a good company!

Customer found this review useful

03 December 2012

Reply from Expedia.co.uk

Dear Mr Gilbert,

I do apologise that you've experienced some issues. If you could please send me an email with the full details (including your Itinerary Number), I'll have our escalations team investigate.

Kind Regards
Stuart Newman
Director of Customer Experience, Expedia EMEA
email - stnewman@expedia.com

Ian 'Shaky' Gildert´s profile

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Ian 'Shaky' Gildert
Moscow, United Kingdom