sarah´s profile

Reviews (1)



Ordered a pair of shoes at a Christmas gift from rubbersoles last week and to date have not received one single email of correspondance, not even to confirm the order or to confirm they have been dispatched, the only thing they've done is taken money from my account as far as I'm away. It's been over a week now with no communication or shoes and they have the cheek to email me asking me to rate them! So the only thing rubbersoles seems to care about is taking their money and getting their feedback. I will not be ordering from here again and I wouldnt be surprised if my order never arives.

04 December 2012

Reply from Rubbersole

Hello Sarah,

I have taken a look into your customer account. If you do not receive your confirmation e-mail which may occasionally go in the Junk or Spam box as it is an automated e-mail, do know that this information can also be found by logging into your customer account under "My Orders" and "My Latest Order" where you will also be able to find a link to a printable invoice!

The trustpilot review e-mail is automated and automatically sent when an order has been confirmed. Some customers choose to wait until they have received their parcel to rate us on the entire customer service experience.

If you have trouble tracking your order, I would encourage you to contact our customer service directly by telephone and we would be more than happy to help!

Kind Regards,

Katie, Rubbersole Customer Service

sarah´s profile

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United Kingdom