Kevin French´s profile

Reviews (1)

John Lewis

Arrogant amateurs regarding online payment

I see there are quite a few comments regarding JL unilaterally cancelling online orders which is due to 'security checks' within their systems, which occur after the customer order has been accepted and collection date confirmed. (Even in my case where the oder was placed in store with the JL sales team)

Their customer complaints department don't seem to understand that sending an email to cancel a commitment is unacceptable. Telephone??

All online orders fdrom JL should have the statement: "JL reserve the right to cancel your order unilaterally and only by email at whatever time and whenever we feel like it. Our staff have no tarining on this issue and are not aware of this policy - but don't worry, if you complain we're quite happy to say sorry, take your order again and re-arrange another delievery date. Customer places an order for next day collection entirely at their own risk, and if your order is over about £250 and its your first online order it probably wont happen"

Kevin French´s profile

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Kevin French
Reviewer
1964
Staines, United Kingdom

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