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Where is my item?

I have my Christmas work do.. TONIGHT! And needed some new shoes but while in town I found nothing! So I decided to look on Missguided. I found a pair and ordered them. In order for them to come in time I paid for next day delivery. I put this order through at midday on Thursday 29th. Paid with PayPal and received a confirmation. Well, my shoes still haven't arrived and I am extremely upset and annoyed! I emailed Missguided customer service and surprise surprise no reply! I now realise why they don't have a contact number as there customer service is so poor! If I do not receive my shoes today then I expect a refund for the delivery cost. Unimpressed.

13 December 2012

Reply from Missguided

Hi Shannie,

I have looked into your account and it appears that the item was out of stock. A full refund has been issued and should appear in your account within 3-5 working days.

We apologise for the upset and inconvenience that was no doubt caused, and can assure you that this technical error is as frustrating for us as a company and for you as the customer.

Best Wishes,
Grace xx

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Shannie Cole
Bristol, United Kingdom