After having Virgin for 7 years. ( it was previously Telewest when I signed up) I called customer services after yet ANOTHER letter informing me of price increases! I was offered a far better price with Sky as well! All the lady on the other end of the phone did was go on to the Sky website to check out their pricing. I tried to tell her what I was offered but she kept saying I was wrong!! Way to get my back up!! After trying to find the paper work here she told me to call back when I found it. I then said I'd cancel and get another household member to sign up as the deals were far better for a new customer to which she replied " it's done by address and not name" DO PEOPLE NOT MOVE THESE DAYS?? So clearly she agreed deals for new customers were better and after being with them for such a long time Virgin were only capable of robbing me blind and not interested in retaining their customers or rewarding loyalty!!!! It's ok because I will make it very clear to all who see this that Virgin are not at all interested in their loyal customers at all!!! I will also ensure I deter anyone I know from using Virgin for anything!
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