After having Virgin for 7 years. ( it was previously Telewest when I signed up) I called customer services after yet ANOTHER letter informing me of price increases! I was offered a far better price with Sky as well! All the lady on the other end of the phone did was go on to the Sky website to check out their pricing. I tried to tell her what I was offered but she kept saying I was wrong!! Way to get my back up!! After trying to find the paper work here she told me to call back when I found it. I then said I'd cancel and get another household member to sign up as the deals were far better for a new customer to which she replied " it's done by address and not name" DO PEOPLE NOT MOVE THESE DAYS?? So clearly she agreed deals for new customers were better and after being with them for such a long time Virgin were only capable of robbing me blind and not interested in retaining their customers or rewarding loyalty!!!! It's ok because I will make it very clear to all who see this that Virgin are not at all interested in their loyal customers at all!!! I will also ensure I deter anyone I know from using Virgin for anything!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.