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Reviews (1)

City Link

Miffed

I ordered some kit from a company on the 28th November. My item was collected by City Link on the 29th on a next day delivery. The 1st December comes round after me wasting my evening waiting for delivery. I call City Link only to be told by the girl on the phone that my supplier had only gotten the item to City Link on the 30th despite tracking showing that they had collected the item on the 29th. (If there is one thing that winds me up more than incompetence, it is lying to cover your arse). So I say to the girl that I can see that they collected the item on the 29th and she comes back with "I'm really sorry sir but they lost the parcel and then found it again". I asked her if they found it again, why is it not out for delivery today? She says that it still has to go through the system. I ask her if I can collect it from their depot, less than one mile from my house and she says that I can't collect it until they have attempted a delivery. To say I am miffed is rather an understatement.

Sean Botha´s profile

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Sean Botha
Reviewer
1972
Peterborough, United Kingdom

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