Jean Carroll´s profile

Reviews (3)


Great product - Great service

Great product - Great service - Great deal


Appliances Online are not delivering my order this morning as they forgot to bring the equipment to connect the appliances. There is no way Appliances Online can get in contact with the delivery men to get them to deliver anyway.
This has followed weeks of ringing me to tell me everything is on track, and then Friday before my delivery they rang to say we don't have the dishwasher you want... so I change it. Then they text and ring 3 times to say you will get a text in the morning of your delivery (7:30am) - so no text comes... check on line and it's an apology to say can't give you a two hour time slot. I get a call at 10:30am saying we'll be there is 5 minutes. And then a call saying sorry not delivering today. Total farce! I rang the office and eventually got through to someone 3 calls on... who said they can't contact drivers and can only offer a free delivery in the week... I work... seems to total evade them also!

14 January 2013

Reply from

Hi jean, I am really sorry to hear about the problems you've had with ourselves. I have had a look at your account and I can see we have upgraded the product for you and we are delivering this Saturday for you. I will certainly keep an eye on the order for you to make sure everything goes as planned for you. Thanks, Shelby - Appliances Online


Do Parcelforce know how to use a door bell?!

I've been waiting in all day for my delivery which I paid extra to receive today and it has not arrived. The postman rang the door bell earlier and I let him in - so no problems with my door bell or my hearing so they obviously didn't even ring the door bell or leave a card, although their website said they attempted to deliver today and have left a card! Rang up to complain, the poor guy at the other end sounded battered from numerous complaint calls that day. They are shockingly awful - I don't know why any company use them to deliver their products as they damage good companies reputations! Have rang M&S who immediately apologies and gave me a full refund on my delivery charge - I now have to source champagne elsewhere for the party I'm going to tonight!

Jean Carroll´s profile

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Jean Carroll
London, United Kingdom