I went to take out a contract with them, got accepted and that's when the trouble began, waited over a week for my new phone and heard nothing, Called and spoke to their online chat team several times, only to be told something different every time (i.e, it has been dispatched it will be in store for you tomorrow, It is out of stock, We cannot find your order) The website rarely works especially the order tracker. Finally got a dispatch email....3 days later I head down to my local store to see what is happening to find it has gone missing....Got home Spoke to online team who cut me off..phoned call centre who also cut me off when I told them to cancel, management is beyond a joke they do not care about the customer. Refused many times to cancel the order, when I threatened legal action though they could suddenly cancel it, asked for proof of cancellation in the form of an email, never got it...2 more chats and finally got it. Now to see if they dare bill me for this....if so it is theft!!!!!!
Do not use VodaFAIL!!!!!!
Sophie Nguyen found this review useful
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