Pingo Phone Cards

My account doesn't work, and they won't refund me!

Hello,

I have had a Pingo account since 2010, and until this year everything was fine. I traveled abroad in April to visit my family, and most of the time I was unable to use the account to call my husband back in the USA. I sent several emails to Pingo, and each time the message was the same - wait two hours and try again. I came back to the USA and had no problems with the account until the end of October. Whenever I tried to use the account, I received a message that said "we are unable to complete your call at this time". I have called Pingo at least five times to get this resolved, and sent numerous emails. Their response is always the same - wait two hours and try again. I finally had enough over the Thanksgiving weekend, called Customer Service, and told them to cancel the account because I was unable to use it. I had $15 remaining on the account, and asked if this would be refunded to my account. The woman told me yes, since I couldn't use the account. When I contacted them (by email) yesterday to find out where my money was, I was told that it would not be refunded. I am so upset about this, and would like to know what I should do next. I do have contact information for IBasis, the company that owns Pingo, but I don't know if there is any point in writing to them. I am very disappointed in Pingo, and will never recommend them to anyone.

Thanks,

Andrea Heatley
Washington, DC

10 December 2012

Reply from Pingo.com

Update that this account was closed and a request was sent to the finance department to release a check payment.

- Customer Service