Annie Smith´s profile

Reviews (1)

DPD UK

Why Co-op Electrical use a tin pot company like DPD beggars belief.

As below review, I too have waited in all day for parcel (ordered 6 days ago). Decided to track about 4pm to find out it was due to be delivered 5.12pm - 6.12pm. We have three dogs which bark like mad if someone enters the drive so would know if someone was coming before the doorbell rings. I decided to recheck at about 6.00pm and tracking said it was still out for delivery but then I saw a message saying that they had tried to deliver and then showed that the parcel was back at depot - all before the deadline for delivery. No number to telephone. No calling card obviously as they have not been near my house. I have complained by email but do not expect much of a response. Checking DPD website and the only change to delivery can be Mon-Fri, which tells me that they don't even work Saturdays. Won't be using Co-Electrical again unless they change their courier

04 December 2012

Reply from DPD UK

Hi Annie,

Please accept my sincere apologies for your delayed delivery, and for any inconvenience caused. The driver advised that he was unable to deliver as he had insufficient time - I understand that is frustrating and your patience is much appreciated.

I see that the parcel was delivered yesterday morning (to your neighbour at number 2) - was everything okay?

Please drop me an email to socialmedia@dpd.co.uk if you need any assistance.

Kind regards,

Bobby.

Annie Smith´s profile

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Annie Smith
Reviewer
1958
United Kingdom

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