I recently bought a new camera through Jessops website. Knowing nobody would be home to receive the package during the working week I opted for a so-called guaranteed Saturday morning delivery and paid the extra fee. The package never showed up on Saturday. On enquiring with Jessops I was told that the package was in the hands of Parcelfarce - had I known this at first, that would have been enough to make me take my custom elsewhere. As it was, it was several days later when I finally got my goods, having wasted a whole Saturday at home being assured by Jessops that the parcel would arrive and having had to ask someone to wait at home the following week rather than risk the package disappearing into the black whole known as Parcelfarce. I've still not received a refund for the extra postage they robbed me of.
Would I buy from Jessops again - NO!
I ordered a package from a reputable company. Couldn't have the goods delivered during the working week because nobody would be home so I paid the extra for a Saturday morning delivery. Guess what - no sign of the parcel. Checked the tracking number to find that the parcel had arrived in the local Parcelfarce depot at 6:30 in the morning but they couldn't manage to get it into a van for delivery. In my opinion they've stolen the money from me because they charged a premium for their so-called Saturday morning delivery. The sooner this bunch of jokers are sold to a competent company the better.
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