Have used Expedia several times now and most often everything has been fine.
Usually use Expedia for arranging overnight stays in town as we live quite far out.
Only once was there a problem (touch wood) Expedia got in touch to say that there were no rooms available at our chosen hotel, which was already booked.
Staff were very insistent that we go to a different hotel, very stressful conversation with a lady in US who had no idea of the city we were going to and was reliant on a Google map! Eventually I broke off conversation with her and called hotel direct. Problem eventually solved.
When customer services 'phoned me back from US and I told her everything fixed, she gave us a £50 voucher as way of apology, we were happy.
There had been a total mix up with the booking, problem with hotel plus problem with room. We had asked for a twin room, hotel offered us a bigger room, bigger bed, 2 duvets - sorted! LOL
Oh and by the way, I am still waiting on Nectar points from 2 bookings.
Staff have always been, polite, helpful and friendly.
I still use Expedia, (so far)
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