Waited in all day for this company to collect a package for next day delivery only for no one to show. Tried to contact company but you have no option to speak to a person only use their 'live chat' service which felt liking talking to an automated service churning out stock responses without listening to an individual case. Was offered no reason why no one had shown their reason being they had no way of contacting the driver. Amazed that a company had no way of contacting drivers in this day and age and certainly didn't give me any confidence that they would beable to deliver the parcel even if they managed to collect. Cancelled the order.
An expensive camera and lens that I ordered on Friday 30th November from a shop in Gloucestershire is placed with City Link for a Saturday (next day) delivery at an unbelievable cost of £31! I'am given the tracking number and told the parcel will be delivered between 7.30am - 12midday. At 10am I check the tracking information and I'am concerned that the status is showing still in 'the system' and not out for delivery. I then spend over 45 mins waiting to speak to someone at City Link on the phone. I'am then told on the phone that they don't know where my parcel is as it's not at the Milton Keynes depot, and beyond that there's nothing else they can tell as it's a Saturday and drivers are not contactable. WHY OFFER A SATURDAY DELIVERY SERVICE IF YOUR DRIVERS ARE NOT CONTACTABLE! I explain I'm not happy and need more information. I'm called back later to be told that they have no idea where my parcel is as it never made it to a sorting hub in Warrington in Manchester. So let me get this right a Parcel is collected in Gloucestershire then is taken all the way to Warrington in Manchester for it to be delivered to me in Bedfordshire??? That is almost a round trip round the UK... But just when I thought it couldn't get any worse I'am then told there was no way that City Link could find out when my parcel could be delivered until 6.30pm on Monday 3rd December as the Warrington sorting hub wasn't open till then! A NATIONAL COURIER FIRM THAT USES A FACILiTY THAT DOESN"T OPEN DURING THE DAY!!!! It was at this point I gave up the will to live or deal with these cowboys any longer... will possibly update if I ever see my camera! IN THE MEANTIME PLEASE LET THIS REVIEW AND THE LONG LIST OF OTHERS PROVE TO YOU TO NEVER USE THEM!
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