Charlie Abbott´s profile

Reviews (5)

All Boiler Services London

Highly recommended boiler fitter

We hired ABS to replace our back boiler, which was on it's last legs. Our house is an old Victorian era terrace that last had the heating looked at in the 80's. ABS suggested switching to a storage heater Combi boiler as we planned to convert the loft and wanted a new boiler with some oomph. ABS removed our existing storage and cold water tank in the loft and had the new boiler in without any inconvenience. The heating can cope with the recent cold snaps and we can run a couple of showers with piping hot water at the same time. ABS are highly recommended.

Eas4y

Outstanding acccountant

Eas4y Accounting (Effective Accounting Solutions Ltd) provide an outstanding business accountancy service. Nicola, who runs the company, is always quick to respond to inquiries and her recommendations are detailed and easy to understand. Like most people I really don't enjoy filing personal and business accounts. Eas4y make the process quick and simple.

Ebay

Serious loophole with eBay's returns policy

Was always on the opinion that eBay protected buyers and that it was very difficult to get ripped off by a seller on eBay. That's not the case.

I ordered a high value electronic item from a UK company on eBay and paid via a CC on Paypal. The item appeared reconditioned, was sold as new, and had a couple of major faults. Spoke to the company asking for a full refund. The company asked me to return the item using their pre-paid postage. Which I did (I know I should have sent the item using my own tracking. Live and learn). A couple of weeks later and no communication from the company I opened an eBay dispute. eBay forced the company to respond. The company said that they would issue a full refund once I return the item and that I should dispatch it using my own postage tracking. 30 days later and eBay sided with the company stating that I didn't have permission to return the item and had no proof that the company had received it. Once eBay rejects a dispute, eBay and Paypal will no longer listen to appeals.

I posted on eBay's forum highlighting the loophole. They deleted it on the grounds that it encouraged others to break their TOS. eBay's disputes team: 'Seller is not breaking TOS.' eBay's community team: 'The loophole clearly breaks TOS'. As a last throw of the dice I sent a long email to eBay asking them to apologise for the way we were treated and asking them to look into the loophole. They claim to respond within 48 hours. That was 3 weeks ago.

Amazon

Everything an online retailer should be

Been ordering from Amazon UK for over 10 years. Back in those days they were one of the more expensive online stores. How times have changed, they're consistently the cheapest source to buy online. They were one of the first companies to setup free postage. Over the years I've ordered hundreds of items from them. Never had a problem with their deliveries. Free, super saver items usually arrive a day or two after the time it would take for their paid for delivery to arrive. Their handling of issues with their 3rd party Marketplace sellers puts eBay to shame. Any problems with 3rd party sellers they resolve it quickly and guarantee refunds. Cant recommend enough.

HD Direct

Worse online retailer I've ever dealt with

In 15 years or so of ordering goods with retail companies online I've never encountered a company this bad. The problem is if they ship you something wrong or not working correctly, which seems to effect a lot of people a month based on their eBay feedback, they have a total inability to handle the returned item or keep you informed on the progress.

Our experience with them was they shipped what looked like a reconditioned item, they sold it as new. It had some serious issues. They asked us to return it using their prepaid postage. Which we did. After raising a dispute and forcing them to respond they claimed the item was never received. Cause we used their postage it's un-trackable, even by Royal Mail!

But don't take our word for it, check their eBay negative feedback: [external reference removed]. New items arrive with the wrong parts. Returned items never received. Customer paid for postage not refunded. Emails and phone calls ignored. I posted some of these concerns on their Facebook page. They deleted their whole Facebook presents rather than get in a debate about their practises.

Charlie Abbott´s profile

profile image of Charlie Abbott
Charlie Abbott
Reviewer
Male, 1972
London, United Kingdom

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