J Wilson´s profile

Reviews (1)

Essential Travel

Inflexible

I have been insured with Essential Travel during the past year with an annual policy including winter sports (without any problems - thank you) .

Over the past year my husband has reached the ripe old age of 66, I wanted to renew our annual policy to include winter sports but to exclude my husband (just for the winter sports section) as he does not ski and Essential Travel state that they will not cover anyone for winter sports over the age of 66, which is quite acceptable. I contacted ET directly to see if they could fulfill my request and found them to be completely inflexible ‘Sorry we don’t do that, we can no longer offer a policy to include winter sports for anyone over 66’. I didn't want insurance for my husband to ski but did want him included on our policy for other travel.

I have had to purchase an annual policy for our family without the winter sports and will have to purchase an additional policy for our skiing holiday just for myself and our son, therefore insuring ourselves for the basic holiday twice. Good way of fleecing your loyal customers!!!!

I also notice from other reviews that ET offer a 10% discount if you renew your policy; I wasn't offered this probably because we couldn't renew with the same policy (annual including winter sports) so ET systems just ignored our lapsing policy - I've therefore missed out twice.

03 December 2012

Reply from Essential Travel Ltd

Dear Mrs Wilson,

Thanks for your feedback, we're disappointed to hear you weren't totally satisfied with your booking with us.

The issue you've highlighted is unfortunately a flaw in our system. We are however actively resolving this issue currently and this functionality will be available soon.

The combination of people on your policy is unfortunately somewhat of a rareity, hence this issue and the way you can get the best prices is to continue with what our Customer Services team recommended and book individual wintersports policies for you and your son.

This could in fact work out cheaper for you depending on how long you're planning on partaking in winter sports for as you'll only be purchasing cover for those dates, and not throughout the year.

As a gesture of goodwill and apology for the inconvenience we'd like to offer you a 15% discount on the future purchase of the winter sports policies. If you'd like to claim this for them please email us at trustpilot@essentialtravel.co.uk and we can get it all arranged for you.

Kind Regards,

Essential Travel

J Wilson´s profile

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J Wilson
Reviewer
United Kingdom

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Married, professional with teenage family