And I've got a few years experience buying on line,
I purchased what I thought was a good deal for a Samsung TV. Despite what they say the money come straight out the account and the advert for the TV on Audiovisual said "Out of stock" . I then received an e-mail that the order was processing.After 3 days nothing, I contacted and was told there was a problem with the distribution company they use and the TV would be sent asap. 3 more days I was told the same thing. In fact, 4 more times over 15 days I was told it again and again.I decided to cancel my order and guess what?.The TV re- appeared straight away as "back in stock",but £400 dearer .
The website says that refunds will be processed within 5 days, after 6 days I contacted them again and was told that the finance side of the company will process my refund straight away. I even had an e-mail to confirm this. Another 3 days, still no refund. This company has now had my money for nearly a month I'm now about to make a Chargeback claim to get my money back .
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