I bought some Altura trousers from Merlin over the internet and as Altura don't use waist measurements they were a size too small. Merlin were happy to exchange by post but as I was driving past their shop for work I decided to call in. It's the weirdest thing... the front door is locked during shop hours and the entry buzzer isn't properly monitored so it took me 10 minutes of alternately buzzing and yanking the closed door before I was noticed. I even popped to the service bay next door only to be told that they couldn't contact the shop staff. In the end, I got in, did the exchange and went away happy but they need to rethink that door!
HIndle Pie found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.