MR Benoit BEAUVE´s profile

Reviews (3)

XDP

Hilarious

Amazing customer experience. Order on the 13th of March on a next day delivery service. No delivery on the 14th, no delivery on the 15th, no delivery a week later and actually no delivery at all. Just had to pick up my parcel from a bunch a clowns who had confirmed the next delivery while the item was not in stock while their confirmation email was saying item dispatched. I imagine that the problem lies more with the seller rather the delivery company but I'm just a bit suprised to be asked feed-back about a delivery which never happened and was a particularly bad customer service experience.

27 March 2014

Reply from xdp.co.uk

Hello Benoit, The feedback emails get generated by a system POD, which would still need to be on the system even if the item is collected

Regards
Jennifer

Cult Pens

Quick and reliable delivery.

Quick and reliable delivery. A bonus would be a payment confirmation email just after payment.

dv247.com

Reliable and quick.

A plus would be the possibility of entering the day we want the parcel to be delivered at rather than delivering systematically the next day and having to wait for DPD text to redirect the parcel.

MR Benoit BEAUVE´s profile

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MR Benoit BEAUVE
Reviewer
United States

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